Bids Kenya

Bids Kenya

Buyer protection & disputes

You pay the platform, not the seller. The seller ships only after your payment is confirmed, and if something is wrong you can open a dispute.

  1. 1

    Contact the seller

    When you win, you get the seller’s contact details. Agree the delivery date, time, place and delivery cost, and ask for extra photos or proof of condition.

  2. 2

    Pay the platform

    Pay the 90% balance to Bids Kenya. The seller is told not to ship until your payment is confirmed.

  3. 3

    Confirm receipt

    Once the item arrives and matches the listing, confirm in the app. Only then is the seller paid.

Before you pay

  • You can request extra photos, a video demonstration or reasonable proof of condition from the seller.
  • Asking for evidence puts you at no risk of forfeiture.

Pay before collection

  • The seller must not ship or hand over the item until the platform confirms your balance payment.
  • Delivery details and messages are kept on both dashboards, so you and the seller always see the same plan.
  • Delivery cost is agreed and settled directly with the seller. Never pay the auction balance to the seller directly.

When you receive the item

  • Confirm receipt in the app. Only then is the seller’s payout released.
  • If you neither confirm nor dispute within 48 hours of the seller marking delivery, the funds are released to the seller.

Opening a dispute

  • If the item differs materially from the listing, is counterfeit or has an undisclosed significant defect, open a dispute before confirming receipt, or within 48 hours afterwards.
  • The seller can respond. An administrator reviews the evidence and can order a full or partial refund, a return, or dismiss the dispute.
  • Every outcome is recorded.

If the seller does not ship

  • If a seller refuses to sell, cannot produce the item, or does not dispatch within 5 days of balance confirmation, you are refunded in full and the seller receives a strike.
  • Your deposit is never forfeited because of a seller-caused failure.

What is not covered

  • Changing your mind is not a reason for a refund once the balance has been paid. Before payment, the 72-hour rule applies.
  • Bids Kenya holds and releases payments but does not guarantee an item’s quality, authenticity, delivery or performance beyond the dispute process.